Committed to factual and actionable patient sentiment
Healthcare is simple, right?
You admit a patient, you treat a patient and send them home, happy and healthy. Simple.
It’s a matter of attracting and retaining the right people, following a proven, auditable best practice process, using the best possible and well-maintained equipment to enable quality care that delivers healthy patients and a sound financial return, so that delivering the service makes sustainable sense.
Perhaps, to be fair, it also involves some stakeholder management such as shareholders, government and medical aids in a climate that is consistently changing…
Ok, perhaps healthcare is not so simple…but with the right partners and actionable, factional and accurate insight, it becomes a whole lot simpler to deliver a not-so-simple service.
But where is the patient – your client – in this fairly complicated supply chain of care? Patients, more than ever, go where they receive the best service. Often, their perception about the service, is based on the experience of people in their social circles. Ensuring loyalty of historic or existing patients – and securing future patients – is a fundamental imperative in future financial relevance. This is achieved by removing the myths we may have regarding patient experience, and managing quality through measurable and factual client feedback throughout the whole healthcare value chain.
Patient engagement is the new reality. “Nothing for me without me”, is driving the behaviour of many healthcare service providers, to invest in amongst others - the domain of patient sentiment analysis. This risks to healthcare providers, is that many of the vendors recognise the opportunity, without understanding the industry or the sensitivity regarding the security of patient privacy.
Our platform offers a secure, closed-loop, factual foundation for management intervention focused on patient centricity and improved operational efficiency.
